Refund policy

Last updated: 23 September 2026.

This Returns, Refunds & Cancellation Policy reflects how creatine.cy handles order cancellations, withdrawal, returns, replacement, and refund requests for supplement orders.

1. 14-day withdrawal window

If you are buying as a consumer, you can contact us within 14 days of receiving the goods to request withdrawal from the purchase. Because we sell ingestible supplements, whether a return is accepted then depends on the condition of the product.

2. When a supplement return is eligible

  • The product must be unopened, sealed, and in its original packaging.
  • Opened, unsealed, or used supplements are not accepted back for health, hygiene, and food-safety reasons.
  • You should email us before sending anything back so we can confirm the return route and reference your order.

This hygiene exception does not affect your statutory rights for faulty or misdescribed goods.

3. Damaged, defective, or incorrect items

If the parcel arrives damaged, the product appears defective, or we delivered the wrong item, email info@creatine.cy as soon as possible with your order number and, where useful, clear photos. Please do not use or dispose of the product until we have replied. We will review the case and confirm whether replacement, refund, or courier follow-up is the right path.

4. How to request a return

  1. Email info@creatine.cy with your order number, what happened, and whether the product is unopened.
  2. Contact us for return instructions. Send goods back within 14 days of notifying us of withdrawal; contacting support does not extend this deadline.
  3. Send the unopened product to the return address we provide.
  4. Once the product arrives and is checked, we confirm whether the refund or replacement has been approved.

5. Cancellations before dispatch

If you need to cancel an order, email info@creatine.cy as soon as possible with your order number. We can usually cancel only before the order has been handed to the courier or marked as shipped. If the order has already dispatched, it must follow the return route above once delivered and the supplement remains unopened, sealed, and in its original packaging.

6. Refund method and timing

For a valid withdrawal, we refund you within 14 days of receiving your withdrawal notice, using the original payment method unless you agree otherwise. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever comes first. The refund includes the original standard delivery charge; any extra cost of a premium delivery option is excluded. Your payment provider may need additional time to show the refund.

7. Return shipping cost

If you are returning an eligible item because you changed your mind, you pay the return shipping cost. If the item was defective, damaged in transit, or we shipped the wrong product, we will review the case and arrange an appropriate remedy, including refunding reasonable return shipping costs where applicable.

8. Support contact path

Use info@creatine.cy for all return, refund, replacement, and cancellation questions. Include the order number and the email used at checkout so we can verify the order before confirming next steps.