Refund Policy
Last updated: 25 March 2026
This Returns & Refund Policy reflects how creatine.cy currently handles withdrawal, returns, and refund requests for supplement orders.
1. 14-day withdrawal window
If you are buying as a consumer, you can contact us within 14 days of receiving the goods to request withdrawal from the purchase. Because we sell ingestible supplements, whether a return is accepted then depends on the condition of the product.
2. When a supplement return is eligible
- The product must be unopened, sealed, and in its original packaging.
- Opened, unsealed, or used supplements are not accepted back for health, hygiene, and food-safety reasons.
- You should email us before sending anything back so we can confirm the return route and reference your order.
3. How to request a return
- Email info@creatine.cy with your order number, what happened, and whether the product is unopened.
- Wait for our reply with the next step. For some cases we may ask for photos before asking you to return the item.
- If a return is approved, send the unopened product to the address we provide.
- Once the product arrives and is checked, we confirm whether the refund or replacement has been approved.
4. Refund timing
Once a return or compensation request is approved, we aim to issue the refund to the original payment method within 14 days. Your bank or card issuer may need additional processing time before the money appears in your account.
5. Return shipping cost
If you are returning an eligible item because you changed your mind, you pay the return shipping cost. If the item was defective, damaged in transit, or we shipped the wrong product, we will review the case and arrange an appropriate remedy, including refunding reasonable return shipping costs where applicable.
6. Defective, damaged, or incorrect orders
If the parcel arrives damaged, the product is defective, or the wrong item was delivered, contact info@creatine.cy as soon as possible with your order number and, where useful, photos of the issue. In these cases, please do not post the item back before we confirm whether replacement, refund, or courier follow-up is the right path.
7. Important note
This page reflects the current operating policy of the store. It should still receive founder/legal review for final consumer-law wording, especially around edge cases and any future non-Cyprus shipping scenarios.