Returns, Refunds & Cancellations

Last updated: 29 April 2026

This Returns, Refunds & Cancellation Policy reflects how creatine.cy currently handles order cancellations, withdrawal, returns, replacement, and refund requests for supplement orders.

1. 14-day withdrawal window

If you are buying as a consumer, you can contact us within 14 days of receiving the goods to request withdrawal from the purchase. Because we sell ingestible supplements, whether a return is accepted then depends on the condition of the product.

2. When a supplement return is eligible

The product must be unopened, sealed, and in its original packaging.
Opened, unsealed, or used supplements are not accepted back for health, hygiene, and food-safety reasons.
You should email us before sending anything back so we can confirm the return route and reference your order.

3. Damaged, defective, or incorrect items

If the parcel arrives damaged, the product appears defective, or we delivered the wrong item, email info@creatine.cy as soon as possible with your order number and, where useful, clear photos. Please do not use or dispose of the product until we have replied. We will review the case and confirm whether replacement, refund, or courier follow-up is the right path.

4. How to request a return

Email info@creatine.cy with your order number, what happened, and whether the product is unopened.
Wait for our reply with the next step. For some cases we may ask for photos before asking you to return the item.
If a return is approved, send the unopened product to the address we provide.
Once the product arrives and is checked, we confirm whether the refund or replacement has been approved.

5. Cancellations before dispatch

If you need to cancel an order, email info@creatine.cy as soon as possible with your order number. We can usually cancel only before the order has been handed to the courier or marked as shipped. If the order has already dispatched, it must follow the return route above once delivered and the supplement remains unopened, sealed, and in its original packaging.

6. Refund method and timing

Once a cancellation, return, or compensation request is approved, we aim to issue the refund to the original payment method within 14 days. Your bank, card issuer, or Viva Wallet may need additional processing time before the money appears in your account. We do not guarantee refunds for opened or used supplements outside the damaged, defective, or incorrect-order process described above.

7. Return shipping cost

If you are returning an eligible item because you changed your mind, you pay the return shipping cost. If the item was defective, damaged in transit, or we shipped the wrong product, we will review the case and arrange an appropriate remedy, including refunding reasonable return shipping costs where applicable.

8. Support contact path

Use info@creatine.cy or the Help & Contact page for all return, refund, replacement, and cancellation questions. Include the order number and the email used at checkout so we can verify the order before confirming next steps.

9. Important note

This page reflects the current operating policy of the store. It should still receive founder/legal review for final consumer-law wording, especially around edge cases and any future non-Cyprus shipping scenarios.